Refunds for ZestPe Software & TSP Fees
ZestPe (QuiqPe Private Limited) operates strictly as a Technology Service Provider (TSP). Where ZestPe charges software subscription, API integration, setup or technology platform fees, the applicable refund and cancellation conditions are governed by the merchant's commercial order form or SaaS agreement with ZestPe.
Merchant Customer Payments (Partner-Processed)
ZestPe does not hold, pool or settle transaction funds. For payments made by an end customer to a merchant using a partner-powered payment workflow, the merchant is responsible for its underlying goods, services and refund obligations, and all fund movements are processed directly by the respective RBI-regulated bank or authorised payment provider.
Payment Processing Refunds
Refund initiation and processing depend on the relevant authorised payment provider, payment method, transaction status and applicable rules.
Failed Transactions
Where a payment fails after an amount has been debited, applicable reversal and complaint procedures are governed by the relevant provider and payment network.
Cancellation
Merchants may request cancellation of eligible software subscriptions or services according to their agreed commercial terms.
Contact
For questions about a ZestPe software charge, contact billing@zestpe.com.
For a transaction involving a third-party merchant, contact the merchant and follow the applicable payment dispute process.
- Legal Entity
- QuiqPe Private Limited (CIN: U62012DC2026PTC469342, PAN: AABCQ2373C)
- Billing & Refunds Email
- billing@zestpe.com
- Support Email
- support@zestpe.com
- Address
- 2nd Floor, Devpuri Plaza, Indira Nagar, Lucknow, Near Neelgiri Chauraha, U.P- 226016
- Effective Date
- 6 March 2026