Level 1 — Customer Support
Submit a complaint through the Help Center or official support email. Initial acknowledgement is provided within 24 hours and resolution is targeted within 5 business days.
- support@zestpe.com
- Office Address
- 2nd Floor, Devpuri Plaza, Indira Nagar, Lucknow, Near Neelgiri Chauraha, U.P- 226016
Include your registered contact information, transaction reference and a clear description of the concern.
Level 2 — Grievance Escalation
If the initial response does not resolve the issue, request escalation using your complaint reference. Escalated grievances are acknowledged within 24 hours and resolved within 15 business days in accordance with applicable Indian regulations.
- Grievance Officer
- Grievance Officer, QuiqPe Private Limited
- Legal Entity
- QuiqPe Private Limited (CIN: U62012DC2026PTC469342)
- grievance@zestpe.com
- Office Address
- 2nd Floor, Devpuri Plaza, Indira Nagar, Lucknow, Near Neelgiri Chauraha, U.P- 226016
Level 3 — Applicable Regulated Partner / Bank Escalation
ZestPe (QuiqPe Private Limited) operates solely as a Technology Service Provider (TSP) and does not hold, process or settle funds itself. Where a complaint relates to fund debit, credit, settlement, chargeback or a regulated payment/banking service delivered by a partner bank or RBI-authorised payment service provider, our team coordinates with the relevant regulated partner and provides the applicable partner grievance and regulatory ombudsman escalation path.
Our Process
- Complaint received.
- Reference generated.
- Issue categorised.
- Relevant team or partner engaged.
- Status communicated.
- Resolution or next escalation provided.