Payment Issue? Know What Happens Next.
We aim to make payment-related support clearer by helping users identify the relevant transaction and responsible service provider.
Common Issues
Payment Debited, Status Pending
Check the transaction reference and the latest status available from the payment provider.
Payment Failed
Review the available failure reason and the applicable reversal process.
Refund Requested
Refund eligibility is determined by the merchant's refund policy, applicable law and the payment-provider arrangement.
Incorrect Beneficiary Details
Contact support promptly. Recovery or reversal depends on the transaction status and the relevant banking or payment network process.
Disputed Transaction
Provide transaction details and supporting information so the issue can be routed appropriately.
Raise a Dispute
Existing merchants can raise and track requests from the Support section after signing in, so our team can see the related account and transaction details securely.
Keep these details ready
Important
ZestPe cannot independently guarantee reversal, recall or refund of a transaction processed by another institution. The applicable bank, payment provider, merchant and payment-network rules govern the process.