1. Introduction
This Privacy Policy explains how QuiqPe Private Limited (CIN: U62012DC2026PTC469342), operating the ZestPe brand as a Technology Service Provider (TSP), collects, uses, shares, stores and protects information in connection with its software website, business applications, APIs and partner-connected technology workflows.
2. Information We Collect
Depending on the service and user relationship, we may collect:
- Contact and business identification information
- Account registration information
- Information required for applicable business verification
- Transaction references and payment-related records
- Support requests and communications
- Device, security and usage information
- Information received from authorised service providers
3. Why We Use Information
We process information for relevant purposes, including:
- Providing requested services
- Reviewing business onboarding applications
- Maintaining account security
- Supporting transaction-related workflows
- Responding to customer inquiries
- Meeting applicable legal obligations
- Preventing misuse and investigating security concerns
- Improving services where legally permitted
4. Payment and Banking Information (TSP Role)
ZestPe acts strictly as a Technology Service Provider (TSP) and software interface. All regulated financial, banking, payment collection, payout and settlement services are delivered directly by RBI-regulated partner banks and authorised payment service providers.
Information shared with or received from those regulated partners (such as KYC onboarding documents, transaction metadata and webhook statuses) is processed strictly according to the applicable legal basis, merchant authorisations and partner agreements.
ZestPe never holds, pools or settles customer funds and never requests users' UPI PINs, OTPs, full card PINs/CVVs or internet-banking passwords.
5. Sharing Information
Information may be shared with relevant service providers, authorised financial institutions, technology vendors, professional advisers or authorities where permitted or required by law.
6. Consent and User Choices
Where consent is required, users will be informed about the relevant purpose and available choices.
Users may contact us regarding applicable rights and consent withdrawal, subject to legal and operational requirements.
7. Retention
Information is retained for the period necessary for the relevant purpose and any applicable legal, regulatory, security or contractual obligations.
8. Security
We use appropriate technical and organisational measures designed to protect information. No digital system can guarantee absolute security.
9. Cookies
Our website may use necessary cookies and other permitted technologies. Optional analytics or marketing technologies will be managed according to applicable requirements.
10. Third-Party Services
Linked or integrated third-party services may have their own privacy notices and legal terms.
11. Children's Information
Our business services are not designed for use by children acting independently as business account holders.
12. Updates
We may update this policy as our services and applicable legal requirements evolve.
13. Contact
- Privacy Contact
- privacy@zestpe.com
- Grievance & Data Protection Officer
- Grievance Officer, QuiqPe Private Limited (grievance@zestpe.com)
- Registered Entity
- QuiqPe Private Limited (CIN: U62012DC2026PTC469342, PAN: AABCQ2373C)
- Address
- 2nd Floor, Devpuri Plaza, Indira Nagar, Lucknow, Near Neelgiri Chauraha, U.P- 226016
- Effective Date
- 6 March 2026